Last updated: May 22, 2023
1. Information We Collect
a. Personal Information: We may collect personal information that you provide to us when you register for an account, book a captain, or interact with our website or services. This may include your name, email address, phone number, billing information, and other relevant details.
b. Usage Data: We may collect information about your use of our website and services, such as the pages you visit, the features you use, and the actions you take. This information helps us analyze and improve our services, customize your experience, and understand trends and user preferences.
2. Use of Information
a. Provide and Improve Services: We use the information we collect to provide and improve our services, personalize your experience, and fulfill your booking requests. This includes processing payments, facilitating communication between you and the contracted captains, and ensuring the smooth operation of our platform.
b. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have. This includes resolving disputes, troubleshooting technical problems, and assisting with account-related matters.
c. Marketing and Promotions: With your consent, we may use your contact information to send you marketing communications and promotional offers about our services or third-party products and services that may be of interest to you. You can opt out of receiving such communications at any time.
d. Legal Compliance: We may use and disclose your information as required or permitted by law, including to comply with legal obligations, enforce our terms and conditions, protect our rights and the rights of others, and respond to lawful requests from public and government authorities.
3. Information Sharing and Disclosure
a. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These may include payment processors, IT service providers, marketing platforms, and data analytics providers. We take reasonable steps to ensure that these service providers process your information securely and in accordance with applicable privacy laws.
b. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or the use of your information.
c. Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights or the rights of others, prevent illegal activities, or respond to a court order, subpoena, or other legal process.
d. Consent: We may share your information with third parties with your consent or at your direction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We take reasonable measures to ensure that your information is securely stored and protected against unauthorized access, disclosure, or alteration.
5. Your Rights and Choices
a. Access and Update Information: You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly. We will respond to your request within a reasonable timeframe.
b. Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in the communication or by contacting us directly. Even if you opt out of marketing emails, we may still send you important administrative messages regarding your account or bookings.
c. Do Not Track: Our website does not respond to "Do Not Track" signals or similar mechanisms. However, you can adjust your browser settings to disable or selectively block cookies and similar tracking technologies.
6. Third-Party Links and Services
7. Security Measures
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will promptly delete it. If you believe that we may have information from or about a child under 18, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. By using our services or providing us with your information, you consent to the transfer, processing, and storage of your information in these countries.
11. Contact Us